Nancy O'Brien
Experience-Based Co-Design Strategist, RSP | Dreambox

Nancy O’Brien has 30 years of experience in the field of experience design and experience management working with leaders in healthcare, retail, finance, and technology who wish to measurably improve their employee & customer experience to improve well-being & performance of individuals and organizations. In her role at RSP |Dreambox she helps clients to use the methods and tools of Experience Based Co-Design (EBCD) to innovate new models of care. As the co-founder of Experience Happiness, LLC Nancy co-created The Happiness Practice™ (THP) – an evidence-based behavioral health solution that measurably reduces the signs & symptoms of burnout and simultaneously improve happiness and its by-products: innovation, resiliency and sustainability.